Distance Education Policies
Legal Name of Education Provider: The Charlotte Regional Realtor® Association (Canopy Realtor® Association), Inc., dba Canopy Real Estate Institute.
Advertised Name of Education Provider: Canopy Real Estate Institute
Name of School Director: LaToya Simms, Executive Director
Full-Time School Officials:
Courtney McLaughlin, Education Manager
Claudia Martinez, Education Specialist
Leilani McGhee, Education Specialist
Canopy Real Estate Institute is certified by the North Carolina Real Estate Commission. The Commission’s address is 1313 Navaho Drive, Raleigh, NC 27609. Any complaints concerning the Education Provider or its affiliated instructors should be directed in writing to the Commission. A link to the Complaint Form is provided on the Commission’s homepage (ncrec.gov).
Non-Discrimination Statement:
To the same extent as stated in the National Association of Realtors® Code of Ethics, Canopy Realtor® Association/Canopy Real Estate Institute does not and shall not discriminate on the basis of race, color, religion (creed), sex, handicap, familial status, national origin, sexual orientation, or gender identity and will not tolerate any attempts by any of its members, subscribers, students, or employees to discriminate on any of these bases.
Disability Accommodation Policy:
Canopy Real Estate Institute is committed to fostering an environment conducive to learning for all qualified individuals, including those with disabilities, in accordance with and as required by all applicable federal and state laws, including, without limitation, the Americans with Disabilities Act of 1991 and the North Carolina (N.C.) Persons with Disabilities Protection Act. Canopy Real Estate Institute has implemented the following policy with respect to requests for accommodations by qualified individuals with disabilities:
If a student believes that due to a disability, he or she needs an accommodation from Canopy Real Estate Institute to fully participate in and/or complete any course or program in which he or she will enroll or is enrolled, then that student may request such an accommodation from Canopy Real Estate Institute in writing. It is the student’s responsibility to initiate this process by submitting to the Executive Director, a written request for an accommodation. The student must also identify to Canopy Real Estate Institute in writing the suggested or desired accommodation, as well as cooperate fully with Canopy Real Estate Institute.
Privacy:
Canopy Real Estate Institute will only discuss school/class issues with the student enrolled in the course. No representative of Canopy Real Estate Institute will discuss any matter related to the student or the school with anyone except the actual student. There are no exceptions!
Tuition and Fees:
Online registration can be paid by Visa, Mastercard, Discover, or AMEX. Tuition must be received and paid in full by the first day of class. No partial payments are accepted.
Course Expiration:
Each Postlicensing course must be completed within 180 days of purchase. If a student purchases the complete 90-hour Postlicensing course package, all three courses must be completed within 180 days from the date package was purchased. No extensions will be granted! It is recommended to complete your courses within 90 days to improve retention of the materials.
Exam Prep Edge:
Exam Prep Edge courses expire 15 months from the date of purchase.
Refund Policy:
Canopy is committed to student satisfaction. If you are unsatisfied for any reason, we will refund the purchase price of any course if the refund request is submitted within 30 days of purchase, prior to course expiration, and the course is not more than 50% completed.
Regarding Exam Prep Edge, we will refund the purchase price of any Exam Prep Edge product if the refund request is submitted within 30 days of purchase and if the initial assessment has not been completed.
Promotional Codes:
Promotional codes must be applied at checkout. No refund for an unused promotional code will be given after checkout has been completed. To obtain your promotional code discount, you must enter the promotional code in the box under your total at checkout and click the "Apply Discount" button. The discount amount will then be subtracted from the total amount due. Promotional codes are not eligible for use in conjunction with payment plans, or extensions.
Education Provider Hours of Operation/Calendar:
Canopy Real Estate Institute students may access their distance course via the Internet immediately upon enrollment. Courses are accessible to students at any time within the enrollment period. Upon enrolling in the course, students will have 180 days to complete the course. As our courses are taught via distance education, students do not have the calendar constraints common to in-class courses such as program start/end dates and beginning/end dates for terms.
The administrative staff hours of operation are: Monday-Friday 8:30a.m. – 4:30p.m. (EST) Email: canopyreinstitute@canopyrealtors.com
Phone: 704-372-2984
Technical System Requirements:
The courses are delivered through a secure and proprietary Learning Management System (LMS) through The CE Shop, an online education provider. The LMS is accessible online through common internet browsers: Chrome, Firefox, Internet Explorer, and Safari. An internet connection is required (high speed is recommended, but not required). Students must meet technology requirements and testing compatibility standards prior to purchase.
Technical Support:
Students can contact The CE Shop Tech Support at 888-827-0777 or by email at support@theceshop.com
Monday- Friday: 7 a.m. – 9 p.m. CST
Saturday-Sunday: 9 a.m. – 8 p.m. CST
Purpose of the Postlicensing Program:
The primary objective of Postlicensing Education Program is to provide instruction at a level beyond that provided in the Broker Prelicensing Course on topics deemed to be of special importance to licensees.
Per General Statute 93A-4(a1), provisional brokers must complete, within eighteen (18) months following initial licensure, a Postlicensing education program consisting of ninety (90) hours of instruction in subjects determined by the Commission in order to retain eligibility to actively engage in real estate brokerage.
The Postlicensing program consists of three 30-hour courses prescribed by the N.C. Real Estate Commission that may be taken in any sequence. Be aware that a postlicensing course will expire two (2) years after its completion date. When a provisional broker has timely completed all three (3) courses, the provisional status of the broker’s license will be automatically terminated by the N.C. Real Estate Commission.
Postlicensing Required Textbook: (not included in class tuition)
N.C. Real Estate Commission Manual (Purple cover/released March 2023)
Buy the printed manual from The Canopy Realtor® Store
If you are not a Canopy Realtor® Association or Canopy MLS member or a previous Canopy Real Estate Institute student you will need to create a username and password when you purchase the Manual.
Course Completion Requirements:
In order to receive credit for the Distance Postlicensing courses, students must complete 100% of the course (a 100% attendance rate.) Under no circumstances will students receive any credit for courses in which 100% of the lessons were not completed and the final exam was passed. Upon successful completion of a course, each student will receive an official Canopy Real Estate Institute Certificate of Completion and the course completion will be reported to the N.C. Real Estate Commission.
Examinations:
NORTH CAROLINA POSTLICENSING ON-DEMAND END-OF-COURSE EXAM POLICY: The end-of-course exam must be completed online, with proctoring and administration handled by The CE Shop’s preferred testing service.
Textbooks or notes cannot be used during the end-of-course exam. Students must obtain a grade of at least 75% on the end-of-course exam.